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Call Centre

The Call Centre Staffing Solution.
Kelly Services helps recruit, assess, train and retain the most efficient customer call centre personnel for customer service information centres, technical support hotlines and telemarketing units. Our comprehensive and innovative approach to call centre staffing was built upon best-practice tools.  For example, our sophisticated training system uses real-life simulations, including virtual customers, to train employees before they are sent to work.

Make Your Call Centre a Success.
Successful customer call cente staff need to be highly motivated with a range of skills.  We provide high-calibre professionals, always thoroughly screened and qualified in the following positions:

  • Customer Service (inbound, outbound or inbound/outbound)
  • Sales (inbound, outbound or inbound/outbound)
  • Market Research (inbound, outbound or inbound/outbound)
  • Collections
  • Help Desk
  • Quality Assurance

Value Added Solutions
Stafflink provides you with a focused point of contact to manage and optimise your contract workforce. With Stafflink, you'll know how much you are spending, why you are spending, how your suppliers and contractors are performing and much more. Key benefits include:

  • Expertise to leverage the right mix of suppliers, depending on the required skill sets and your environment.
  • Increased visibility and reporting on how your organisation is using contracted staffing, as well as the ability to properly plan for future demand.
  • Decreased administrative responsibilities for your organisation, which allows key management to focus on core competencies.
  • Experienced implementation resources for both program and technology deliverables that ensure a timely and successful result.
  • Market leading, web-enabled technology platform that enables effective procurement and management of staffing services.

Partnered Staffing makes employing a large temporary workforce a cost-effective solution by appointing a single contact person on-site to focus on recruitment, retention and the management of your contingent workforce.

Training tools
Kelly Services offers best practice tools to recruit, assess, select, retain and manage top performing call centre staff. This includes  CD ROM based interactive and virtual customer call centre training courseware. 


Contact us for further information.