Call Centre

Kelly Services helps recruit, assess, train and retain the most efficient customer call centre staff for customer service information centres, technical support hotlines and telemarketing units.

Our comprehensive and innovative approach to call centre staffing is built upon best-practice tools.  For example, our sophisticated training system uses real-life simulations, including virtual customers, to train employees before they are sent to work.
Successful customer call centre staff need to be highly motivated with a range of skills.  We provide high-calibre professionals, always thoroughly screened and qualified in the following positions:

  • Customer Service (inbound, outbound or inbound/outbound)
  • Sales (inbound, outbound or inbound/outbound)
  • Market Research (inbound, outbound or inbound/outbound)
  • Collections
  • Help Desk
  • Quality Assurance

Customised Call Centre Training & Assessment Tools

Kelly Services offers best practice tools to recruit, assess, select, retain and manage top performing call centre staff. This includes CD ROM based interactive and virtual customer call centre training courseware. 

CD ROM based interactive and virtual customer call centre training courseware. 

 
Contact us to discuss your call centre staffing needs.